The concept for the next project with DKV was to develop an e-health app to digitize a patient management program. The idea is to transform an analog patient management program into a digital solution provided by a new e-health app. The app should enable fast submission of documents and digital management of health data in the electronic health record (EHR). In addition, it should provide services that improve patient care and facilitate access to medical support.
As an expert, I faced many challenges. The first was to design a clear "blueprint plan" to successfully manage the transition from analog to digital processes. This was essential for the development of an initial eHealth IoT-based prototype that demonstrated the feasibility of the project and served as the basis for further development. The transition from analog to digital processes based on paper and telephony required careful planning and implementation of automated digital processes. It was also important to increase customer acceptance by ensuring that the new digital solutions met customer needs and were easy to use.
The results of our efforts were impressive. Within just 6 months, we were able to successfully transform a telephone training system into a digital training concept for chronically ill patients. This resulted in more efficient and convenient processes for both patients and DKV staff.
An important milestone was the development of an app as an intelligent digital service. This app offers an innovative approach to improving patient compliance and was successfully implemented as part of the digitalization concept.
Another positive outcome was the improved quality of patient care. By providing individualized patient recommendations based on an intelligent algorithm, we were able to significantly improve the quality of care and make an important contribution to healthcare.
The project with DKV started with a tender from Munich Re, which we had to win - and we did. We conducted in-depth research and analysis of the current status quo. In the area of IoT, we started by researching and benchmarking available smart devices that could be connected to the call center. We identified DKV's costs and requirements and adapted our project management accordingly. We then designed the MVP (minimum viable product) and conducted tests with the first solutions.
The first MVP was successfully implemented and provided the customer with a 40-page blueprint document with clear guidelines for selecting and implementing the solution. We presented the MVP and handed it over to ERGO IT, accompanied by a demo of the MVP to demonstrate the functionalities.
